Home page cover photo by Calder Wilson

Privacy Policy for Heart For Winter Haven

Introduction

Welcome to Heart For Winter Haven (“we,” “our,” “us”). We are committed to protecting
your privacy and ensuring a safe online experience. This Privacy Policy explains how
we collect, use, disclose, and safeguard your information when you visit our website
[www.heart4wh.org] (the “Site”). By using our Site, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information: We may collect personal information that you provide directly to
us, such as your name, email address, phone number, and donation details when you:
- Sign up for our newsletter
- Make a donation
- Register for events
- Contact us via our contact forms

Non-Personal Information: We may also collect non-personal information about your
visit to our Site, including but not limited to:
- IP address
- Browser type
- Operating system
- Referring URLs
- Pages visited and time spent on our Site

How We Use Your Information

We use the information we collect for the following purposes:
- To process and manage your donations
- To communicate with you about events, news, and updates
- To respond to your inquiries and provide customer support
- To improve our Site and services
- To comply with legal obligations

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share
your information with third parties only in the following circumstances:

- Service Providers: We may use third-party service providers to perform functions on
our behalf, such as payment processing, data analysis, and email distribution. These
providers are contractually obligated to protect your information and use it only for the
purposes for which we engage them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your
information may be transferred as part of the transaction.
- SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with
third parties and affiliates for marketing purposes.

Security of Your Information

We implement reasonable administrative, technical, and physical measures to protect
your personal information from unauthorized access, use, or disclosure. However, no
security system is impenetrable, and we cannot guarantee the security of your
information.

Your Choices

You may:
- Opt-Out: You can opt-out of receiving marketing communications from us by following
the unsubscribe instructions included in those communications or by contacting us
directly.
- Access and Update Information: You may access and update your personal
information by contacting us at info@heart4wh.org.
- Delete Information: You can request the deletion of your personal information by
contacting us. We will respond to your request in accordance with applicable laws.

SMS Communications

- Information obtained during the SMS consent process will not be shared with third
parties.
- SMS communications for clients include appointment reminders, meeting reminders,
and notification of upcoming classes.
- Message and data rates may apply. You can opt-out at any time by texting 'STOP.' For
assistance, 'HELP' or visit our https://www.heart4wh.org/privacy.

SMS Terms & Conditions

- SMS Consent Communication: Information obtained as part of the SMS consent
process will not be shared with third parties for marketing purposes.
- If consent has been given to receive text messages from Heart For Winter Haven,
messages may be received related to the following:
     Appointment reminders
     Meeting or class reminders
     Follow-up messages
     Example: "Hello, this is a reminder of your upcoming appointment with our care
     manager at our offices on [Date] at [Time]. Reply STOP to opt out of SMS
     messaging at any time."
- Message frequency may vary depending on the type of communication. For example,
up to 2 SMS messages per week may be received related to your appointments and
meeting reminders.
- Standard message and data rates may apply, depending on the carrier's pricing plan.
These fees may vary if the message is sent domestically or internationally.
- Opt-In Method: Opt-in to receive SMS messages from Heart For Winter Haven can be
done in the following ways:
     Verbally, during a conversation
     By submitting an online form
     By filling out a paper form
- Opting out of receiving SMS messages can be done at any time by replying "STOP" to
any SMS message received. Alternatively, direct contact can be made to request
removal from the messaging list.
- For any issues, reply with the keyword HELP. Alternatively, help can be obtained
directly from us at info@heart4wh.org.
- If SMS messages are not desired, the SMS consent box on forms can be left
unchecked.
- Message and data rates may apply. Opt out at any time by texting "STOP." For
assistance, text "HELP" or www.heart4wh.org/privacy.

Cookies and Tracking Technologies

Our Site may use cookies and other tracking technologies to enhance your experience.
Cookies are small files placed on your device that help us understand how you interact
with our Site. You can control cookies through your browser settings but disabling them
may affect your ability to use certain features of our Site.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the
privacy practices or content of these external sites. We encourage you to review the
privacy policies of any third-party sites you visit.

Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have
collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices,
please contact us at:
Heart For Winter Haven
1951 8th Street NW
Winter Haven, FL 33881
Email: info@heart4wh.org
Phone: 863-291-6270

Updated: Februrary 2025